Crown Linen Blog

Par Level Management Series: Laundry Inventory Best Practices

Posted by Crown Linen on May 24, 2018

Par level management gets its own series not because we’re obsessed with having enough pars – OK, yes, we are – but because we know how important it is to smooth sailing for properties big and small.

The core of strong par level management is good inventory practices, and we’ve found that you can’t have one without the other.

Every property has their own inventory secret sauce, and we’ve pulled together some best practices for successful par level management.

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Topics: Hospitality Facilities Management, On Property Laundry Operations, Par Level Management

Benefits of Outsourcing Hotel Laundry & Overcoming Objections

Posted by Crown Linen on May 22, 2018

For many in the hospitality industry, the benefits of outsourcing hotel laundry are clear – substantial savings in money, time and resources – but not everyone is convinced. And they make their objections known.

Complaints and concerns about cost, linen damage and property mix-ups are the most common, as well as some creative what-ifs we won’t even get into.

Overcoming the most common objections is the best way we’ve found to convey the benefits of outsourcing hotel laundry to the unconvinced.

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Topics: Hotel Operations Management, Hospitality Facilities Management, Outsourcing Hotel Laundry, On Property Laundry Operations

Stain Removal Hacks for Laundry for Hotels

Posted by Crown Linen on April 11, 2018

Ask anyone in the business of laundry for hotels what keeps them up at night, and one thing will make it on to everyone’s list: Stains.

And, more importantly, stain removal. No matter how much you’ve invested in your luxury hotel bedding, towels and robes, pool towels and table linens, they’re often no match for guests, housekeeping staff and more.

Keeping your linens at their most pristine for as long as possible is a challenge but not impossible if you have the right stain removal hacks for laundry for hotels.

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Topics: Hotel Operations Management, Hospitality Facilities Management, On Property Laundry Operations

Communications Must-Haves for Hospitality Facilities Management

Posted by Crown Linen on February 28, 2018

There’s a problem at the pool, the family in 712 can’t figure out what their kids did to the air conditioner and the refrigerator in the banquet hall is definitely not running: All in a day’s work for your hardworking hospitality facilities management team.

To keep them connected and ever-ready to respond to the next emergency repair or maintenance call, you need seamless communications and the tools to support it. Unreliable radios and spotty reception just won’t cut it.

With guest satisfaction as the end goal – as always –  here’s a list of communications must-haves for hospitality facilities management.

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Topics: Hotel Operations Management, Hospitality Facilities Management, Par Level Management

How to Get the Most from Your Customer Satisfaction Questionnaire for Hotel

Posted by Crown Linen on February 7, 2018

The customer satisfaction questionnaire for hotel is now a hospitality standard, and most properties even have the process automated so that guests receive a survey prompt via email within several days of their stay.

The upside is having a built-in way to gather guest feedback. The downside is that guests are so used to receiving surveys that they may not fill them out unless something goes amazingly well – or unfortunately awry – which can skew your results.

To keep guests engaged and your staff well informed, here some tips for getting the most from your customer satisfaction questionnaire for hotel.

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Topics: Guest Satisfaction, Sustainable Hospitality, Hospitality Facilities Management

Send Your Hotel Customer Service Training to the Laundry

Posted by Crown Linen on December 13, 2017

For years in the industry it made sense to only provide hotel customer service training to customer-facing staff.

But competition both within the traditional hospitality industry and from new-on-the-scene disruptors has made guest satisfaction in hotels a crucial differentiator for properties big and small.

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Topics: Guest Satisfaction, Hotel Operations Management, Hospitality Facilities Management, On Property Laundry Operations

Using a Hotel Laundry Equipment List to Calculate OPL Costs

Posted by Crown Linen on October 24, 2017

Ever wondered exactly how much your on property laundry operation is costing? It’s a good number to have on hand, and making a thorough hotel laundry equipment list is part of the process.

For OPL hotels, the list can help in managing laundry for hotels and in helping decide whether to switch to an outsourcing provider. It isn’t uncommon for properties to underestimate their costs, so it’s worth making a concerted effort to get an accurate figure.

Here’s a quick look at using a hotel laundry equipment list to calculate OPL costs.

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Topics: Laundry Equipment, Hospitality Facilities Management, On Property Laundry Operations

How to Sell the Benefits of Outsourcing Hotel Laundry to Your Boss

Posted by Crown Linen on October 23, 2017

You’re already sold on the benefits of outsourcing hotel laundry: savings in cost, resources, time and floor space, not to mention the relief of taking one more thing off of your plate and handing it over to professionals.

Your boss? Not so much.

They keep countering with the benefits of OPL hotels, the complexity of calculating laundry budget hotel costs and what they consider to be low cost of hotel laundry service.

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Topics: Hospitality Facilities Management

Steps to Strengthen Your Training in Housekeeping

Posted by Crown Linen on September 19, 2017

Your training in housekeeping is already good: The staff you’ve carefully chosen feel well prepared, your turnover is blissfully low and guests are impressed with your property’s service. 

Still, there’s always room for improvement, even when it comes to your housekeeping training, and there are opportunities to elevate the experience for staff, and by extension, for guests.

To get you thinking, here are several steps to strengthen your training in housekeeping.

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Topics: Hospitality Facilities Management, Staffing

What Was Damaging the Hotel Linen Supply? You May Be Surprised

Posted by Crown Linen on September 15, 2017

It was the property’s biggest whodunit: What in the world was damaging their hotel linen supply?

Their luxury hotel bedding was going prematurely gray and even robust par level management couldn’t keep up with the flow of towels to the rag pile.

So what was damaging the hotel linen supply? You may be surprised.

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Topics: Hospitality Facilities Management