With its 17 named storms and 10 hurricanes – including Hurricane Irma – the 2017 season isn’t one we’ll soon forget. We all learned a lot last year about our resilience and willingness to help each other, and one of the other key takeaways for hotels we’d like to address is the importance of having laundry backup.
Your training in housekeeping is already good: The staff you’ve carefully chosen feel well prepared, your turnover is blissfully low and guests are impressed with your property’s service.
Still, there’s always room for improvement, even when it comes to your housekeeping training, and there are opportunities to elevate the experience for staff, and by extension, for guests.
To get you thinking, here are several steps to strengthen your training in housekeeping.
Hospitality training programs have come a long way over the years, and the industry is getting more adept at responding to changing trends and patterns among hotel guests with fresh approaches to training.
While there are some tried-and-true hospitality training tenets that have remained true over time, there are also some old habits that are no longer relevant that have been hard to put to rest. Whether you’re looking to overhaul, refresh or supplement your program, here are five clichés about hospitality training that you should avoid.
Creating exceptional experiences for your guests starts with having a skilled and well-trained staff, and that means that the quality of your hospitality training program is crucial.
General training programs cover the basics, but you can elevate the experience at your property by creating an in-house training program that instills in your staff your unique approach to customer satisfaction and sets clear expectations for how you like things done.